Terms & Conditions

Effective Date: May 28, 2026.

Welcome to Shotz. By using the services provided at our website, you agree to these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must discontinue your use of our platform immediately.

1. Introduction and Definitions

Shotz provides an online gaming platform where users can enjoy a wide variety of entertainment options, including what we locally refer to as "pokies," table games, and other interactive experiences. In these Terms and Conditions, "we," "us," or "our" refers to Shotz, and "you," "your," or "the punter" refers to the individual accessing or using our services.

By creating an account, you represent that you are at least 18 years of age and possess the legal capacity to enter into a binding agreement. You acknowledge that gambling involves risk and that you may lose money while participating in our games.

2. Eligibility and Account Registration

To participate in games on Shotz, you must complete the registration process.

2.1. Account Requirements: You must provide accurate, complete, and truthful information during registration, including your full legal name, date of birth, residential address in New Zealand, and a valid email address.

2.2. Age Verification: Participation in gambling activities is strictly restricted to individuals aged 18 and over. We reserve the right to perform identity verification checks at any time. If we cannot verify your age or identity, we may suspend or permanently close your account.

2.3. Single Account Policy: Each user is permitted to hold only one account. We employ strict monitoring to detect multiple accounts. If you attempt to open more than one account, all accounts linked to your identity may be blocked, and any funds or bonuses associated with them may be voided.

2.4. Account Security: You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account will be considered authorized by you. You must notify our support team immediately if you suspect unauthorized access to your account.

3. Legal Framework and Compliance

Shotz operates in accordance with the regulatory standards applicable to online entertainment accessible within New Zealand.

3.1. Governing Law: These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from your use of the platform shall be handled in accordance with the regulatory expectations set forth by the Department of Internal Affairs and the Gambling Commission of New Zealand.

3.2. Prohibited Jurisdictions: Our services are intended primarily for residents of New Zealand. If you are accessing this site from outside New Zealand, you do so at your own risk and must ensure that your local laws permit online gambling. We reserve the right to restrict access to users from specific regions if required by law or company policy.

3.3. Taxes: It is the responsibility of the punter to report any winnings to the appropriate authorities if required by local tax legislation. We do not provide tax advice.

4. Financial Transactions and Payments

Shotz aims to make your experience "sweet as" by offering secure and efficient financial processes.

4.1. Currency: All accounts are denominated in New Zealand Dollars (NZD).

4.2. Supported Payment Methods: We support several payment methods to facilitate deposits and withdrawals, including POLi, Visa, Mastercard, Neosurf, bank transfers, and various cryptocurrencies.

4.3. Deposits: When you deposit funds, you warrant that the funds belong to you and are not derived from illegal activities. We reserve the right to conduct additional verification for any deposit.

4.4. Withdrawals: Payout speed is a core pillar of our trust promise. We strive to process withdrawals as quickly as possible. Before your first withdrawal, we may require documentation to verify your identity and address (Know Your Customer/KYC protocols).

4.5. Transaction Fees: While we aim to keep fees at a minimum, some third-party payment providers may impose charges. We are not responsible for these fees.

5. Bonuses and Promotions

We offer various incentives to our players. These bonuses are provided to enhance your experience, but they come with specific rules.

5.1. Wagering Requirements: Unless otherwise specified, all bonuses are subject to wagering requirements before funds can be withdrawn. These requirements ensure that players engage with the games fairly.

5.2. Bonus Abuse: Engaging in "bonus hunting" or manipulative betting patterns to exploit our promotional structure is strictly prohibited. If we determine, in our sole discretion, that a player is abusing bonuses, we reserve the right to remove the bonus funds and any associated winnings.

5.3. Expiry: Bonuses are typically time-limited. If the wagering requirements are not met within the specified timeframe, the bonus balance will be forfeited.

5.4. Game Weighting: Different games may contribute differently to wagering requirements. Pokies generally count as 100%, whereas certain table games may contribute a smaller percentage. Please review the specific terms of each promotion.

6. Responsible Gambling

At Shotz, we are keen on ensuring a safe environment for all our punters. We recognize that for some, gambling can become a problem.

6.1. Self-Exclusion: If you feel you are losing control, you may request a self-exclusion. This can be temporary or permanent. Once you request self-exclusion, we will take reasonable steps to prevent you from accessing your account and receiving marketing materials.

6.2. Deposit Limits: You have the ability to set daily, weekly, or monthly deposit limits through your account settings. We encourage all players to set these limits upon registration.

6.3. External Support: If you or someone you know is struggling with gambling, please seek help immediately. The Problem Gambling Foundation of New Zealand provides excellent resources. You can contact them at 0800 664 262.

6.4. Identifying Problem Gambling: Signs of potential gambling issues include spending more than you can afford, chasing losses, or prioritizing gambling over your daily responsibilities. If you identify these behaviors in yourself, please take a break and seek professional help.

7. Anti-Money Laundering (AML) and Counter-Terrorism Financing

We are fully committed to preventing money laundering and any other illegal activities on our platform.

7.1. AML Monitoring: We perform continuous monitoring of transactions to identify suspicious activity. This includes tracking large deposits, frequent withdrawals, or unusual betting patterns.

7.2. Reporting: Under our legal obligations, we may report suspicious transactions to the relevant New Zealand authorities without prior notice or disclosure to the involved player.

7.3. KYC Procedures: You may be required to provide government-issued identification, utility bills, or proof of source of funds to satisfy our AML compliance requirements. Refusal to provide requested documents may result in the suspension of your account and the withholding of funds.

8. Game Integrity and Technical Issues

While we strive for perfection, technology can sometimes fail.

8.1. Random Number Generator (RNG): The games on our platform utilize a certified Random Number Generator to ensure that the outcome of every spin on the pokies or every card dealt is fair and unpredictable.

8.2. Technical Errors: In the event of a malfunction, system error, or software bug, we reserve the right to void any bets placed. If a game is interrupted due to a technical issue, we will attempt to restore your balance to its pre-bet state.

8.3. Internet Connectivity: We are not responsible for losses incurred due to your internet connection or hardware issues while playing.

9. Intellectual Property

All content on the Shotz website, including software, graphics, text, images, and logos, is the property of Shotz or its licensed providers. You are granted a limited license to access this content for personal, non-commercial use only. Unauthorized reproduction or redistribution is strictly prohibited.

10. Privacy Policy

Your privacy is paramount. We collect only the information necessary to provide you with our services and to comply with legal requirements. Your data is stored securely and is never sold to third parties. Please refer to our full Privacy Policy for detailed information on how we handle your personal data.

11. Disputes and Complaints

We aim to resolve any issues you might have as efficiently as possible. If you are unsatisfied with our service, please contact our support team at [email protected].

11.1. Complaint Process: Please provide a clear description of the issue. We aim to respond to all inquiries within 48 hours.

11.2. Escalation: If our support team cannot resolve your complaint to your satisfaction, you may request an escalation. We take your concerns seriously and will review the matter internally.

11.3. Final Decision: In the event of an irreconcilable dispute, we will abide by the findings of the Gambling Commission of New Zealand or the relevant regulatory body governing our operations.

12. Termination and Suspension

12.1. Voluntary Closure: You may close your account at any time by contacting support.

12.2. Involuntary Closure: We reserve the right to suspend or terminate your account at our sole discretion if we suspect fraudulent activity, breach of these terms, or any other behavior deemed harmful to the integrity of the platform.

12.3. Consequences of Termination: Upon termination, any remaining balance will be returned to you, provided that you have complied with our verification requirements and have not engaged in fraudulent activity.

13. Changes to Terms and Conditions

We may update these terms from time to time to reflect changes in legislation or our business practices. We will notify you of any significant changes via email or through a notice on our website. Continued use of the platform after the update serves as your acceptance of the new terms.

14. Limitation of Liability

To the maximum extent permitted by New Zealand law, Shotz shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website. Our total liability to you in any circumstances shall not exceed the amount of your deposits held in your account at the time of the claim.

15. Disclaimer

Gambling should be viewed as a form of entertainment, not as a way to make money. The "house" has a mathematical advantage in all casino games. Never bet money you cannot afford to lose. We do not guarantee any specific outcomes or winnings.

16. Final Acknowledgement

By clicking "I Accept" or by using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. You acknowledge that this agreement constitutes the entire understanding between you and Shotz.

Chur for choosing Shotz. We hope your experience is rewarding and, above all, safe. If you have any further questions or require clarification on any of the points above, please do not hesitate to contact our dedicated support team at [email protected].

We are here to assist you and ensure that your time spent with us remains an enjoyable and positive experience. Whether you are spinning the reels on the latest pokies or trying your hand at live tables, your security and enjoyment are our top priorities. Always remember to play responsibly and keep your gaming habits within healthy boundaries.